1. Acceptance of Terms

By creating an account on SIVAR or using our platform in any way, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. We may update these terms from time to time — continued use after changes constitutes acceptance.

2. Platform Description

SIVAR is a hotel booking management platform that enables hotel owners to list properties, manage rooms and availability, receive and manage bookings, and receive payments from guests. Guests book through the SIVAR consumer interface. izivar Pvt Ltd acts as a technology intermediary — we are not a party to the agreement between the hotel owner and the guest.

3. Hotel Owner Obligations

As a hotel owner, you agree to: provide accurate and complete property information; maintain the rooms and amenities as listed; honour confirmed bookings; comply with all applicable local laws including hotel registration, taxation (GST), and fire safety requirements; complete KYC verification with valid Aadhaar and PAN; and not engage in fraudulent activity. izivar reserves the right to suspend or deactivate accounts that violate these obligations.

4. Booking & Payment

Guests pay an advance at booking through Cashfree. The balance is collected at check-in. A platform fee is charged on each booking as disclosed at onboarding and visible in your owner console. Payouts to hotel owners are made after deducting applicable platform fees and GST. Invoices are generated on the 1st of each month for the previous month's transactions.

5. Cancellation & Refunds

Cancellation and refund terms are governed by the cancellation policy set by the hotel owner at the time of listing. Refunds to guests are processed through Cashfree within 5–7 business days of approval. izivar is not liable for delays caused by the payment processor or the guest's bank. In case of disputes, izivar's decision on refund eligibility is final.

6. KYC & Compliance

Hotel owners are required to complete identity verification (KYC) with a valid Aadhaar and PAN before their property goes live. Providing false or misrepresented documents is grounds for immediate account termination and may be reported to the relevant authorities. SIVAR complies with applicable Indian regulations regarding identity verification for commercial operators.

7. Intellectual Property

The SIVAR platform, including its design, software, trademarks, and content, is the exclusive property of izivar Pvt Ltd. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. Content you upload (property photos, descriptions) remains your property, but you grant izivar a licence to display it on the platform.

8. Limitation of Liability

To the maximum extent permitted by Indian law, izivar Pvt Ltd is not liable for: disputes between hotel owners and guests; indirect or consequential losses; losses arising from payment processor failures; or service interruptions due to circumstances beyond our control. Our total liability in any case shall not exceed the platform fees collected from you in the three months preceding the claim.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tiruvannamalai, Tamilnadu, India. We encourage resolution of disputes through our support channel before initiating legal proceedings.

10. Contact Us

For questions about these Terms, contact izivar Pvt Ltd at support@sivar.in. Our registered office is in Tiruvannamalai, Tamilnadu, India.