How can we help?

How do I set up my property on SIVAR?

After signing in, complete each step of the onboarding flow: choose your stay type, add your property details and address, upload photos, select amenities, set up rooms and pricing, then confirm your policies. Once submitted, SIVAR reviews your listing and notifies you on WhatsApp.

What is a stay type?

Stay type describes the kind of accommodation you offer — hotel, homestay, retreat, villa, etc. Guests use it to filter search results. It cannot be changed after your first booking.

How long does it take for my property to go live?

Identity verification (KYC) takes 2–3 business days. Once approved, your property goes live immediately. You will receive a WhatsApp notification when approved.

Can I manage multiple properties under one account?

Yes. You can add additional properties from the menu after your first property is active. All properties are managed under the same owner account.

How do I approve a booking request?

Go to Bookings in the sidebar. New requests appear with a Pending status. Open the booking to see guest details and dates, then choose Approve or Reject. The guest is notified on WhatsApp immediately.

What happens if I don't respond within 24 hours?

Pending booking requests expire automatically after 24 hours. The guest is not charged and the dates remain available.

How do I create a walk-in booking?

From the Bookings page, tap 'New Walk-in'. Select the room, enter guest name and phone, choose dates — the booking is confirmed immediately and the room is blocked on the calendar.

When can I see the guest's phone number?

A guest's contact number is visible only after you approve their booking. This protects guest privacy before confirmation.

What happens when I reject a booking?

The guest is notified on WhatsApp automatically. The dates remain open for other guests.

How do price rules work?

Price rules override your base rate for specific date ranges — useful for festivals, long weekends, or peak travel periods. Set a flat price or a multiplier.

What is the difference between flat price and multiplier?

Flat price sets an exact amount, ignoring your base rate. A multiplier scales your base rate — 1.5× means 50% above your base rate.

What happens when two price rules overlap?

The rule with the higher priority number wins. Set a higher priority for the rule that should take precedence.

Where can I see the final price guests will pay?

Switch to calendar view on the Pricing page. Each date shows the effective price after all rules are applied.

How do I block dates?

Go to Calendar and select the dates you want to block. Blocked dates are removed from guest search immediately. Use bulk block for maintenance periods.

Can I unblock a date after blocking it?

Yes — select the blocked date and choose Unblock. Unblocking does not automatically confirm pending bookings.

Can I block a date with a confirmed booking?

No — you must cancel the booking first before you can block that date.

What is the difference between calendar and grid view?

Calendar view shows availability by date. Grid view shows the status of each physical room — useful for day-to-day operations.

How long does KYC verification take?

Documents are reviewed within 2–3 business days. You will receive a WhatsApp notification once complete. Your property is hidden until KYC is approved.

My KYC was rejected — what do I do?

Check the rejection reason in your WhatsApp notification. Common reasons: blurry photo, name mismatch with Aadhaar, expired or cropped document. Fix the issue and resubmit.

Does my name need to exactly match my Aadhaar?

Yes — even a small mismatch is the most common reason for rejection.

Is PAN required?

PAN is optional. Add it if you file income tax returns on rental income. You can update it any time from your profile.

When are invoices generated?

Invoices are generated on the 1st of each month for all bookings in the previous month.

What bookings are included in an invoice?

Each invoice covers walk-in bookings and QR bookings recorded in that month.

How do I pay an outstanding invoice?

Go to Billing in the sidebar. Unpaid invoices show a Pay Now button — pay via card, UPI, or net banking.

Can I see the bookings that make up an invoice?

Yes — tap the invoice row to expand it and see the line-item breakdown.