1. Information We Collect

We collect information you provide directly: name, phone number, email address, Aadhaar and PAN details (for KYC verification), property details, room configurations, and pricing. For guests, we collect booking details, payment information, and contact information shared during booking. We also collect usage data such as pages visited, actions taken, and device information through standard server logs.

2. How We Use Your Information

We use your information to operate and provide the SIVAR platform — including processing bookings, verifying hotel owner identity (KYC), calculating and collecting platform fees, sending booking confirmations and updates via WhatsApp, generating invoices, and providing customer support. We may also use aggregated and anonymised data to improve our services.

3. Payment Information

Payments on SIVAR are processed by Cashfree Payments. We do not store your full card or UPI credentials on our servers. Payment data is handled directly by Cashfree in accordance with PCI-DSS standards. A platform fee is applied to each booking as per the terms agreed at onboarding.

4. Information Sharing

We share your information only as necessary to operate the platform: with Cashfree for payment processing, with Firebase for authentication (phone OTP), with Google Cloud for infrastructure and storage, and with WhatsApp Business API for booking notifications. We do not sell your personal information to third parties. We may disclose information if required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, JWT-based authentication, role-based access control, and secure cloud infrastructure on Google Cloud Platform. KYC documents are stored in encrypted Google Cloud Storage buckets with restricted access. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and property information for as long as your account is active or as required by Indian law. Booking records are retained for a minimum of 7 years for tax and audit purposes. KYC documents are retained as required by applicable regulations. You may request deletion of your account by contacting our support team.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@sivar.in. We will respond within 30 days. Note that certain information may be retained as required by law or for legitimate business purposes such as fraud prevention and tax compliance.

8. Contact Us

For privacy-related questions or requests, contact izivar Pvt Ltd at: support@sivar.in. Our registered office is in Tiruvannamalai, Tamilnadu, India. This policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection regulations.